JCPenney Addresses and Phone Numbers

 

Accounts Payable Support Line: 1-800-709-9090

 

Exception Retail Invoices to be processed manually should be sent to the following address:

Attention: Retail Invoice Input Department

JCPenney Corporation Inc.

P.O. Box 689

Salt Lake City, UT 84110-0689

 

Exception Catalog Invoices to be processed manually should be sent to the following address:

Attention: Catalog Supplier Relations M/S 847

JCPenney Corporation Inc.

P.O. Box 45280

Salt Lake City, UT 84145-0280

Freight Only Invoices should be sent to the following address:

Logistics

JCPenney Corporation Inc.

P.O. Box 45111

Salt Lake City, UT 84145-0111

Exception Factory Ship Invoices to be processed manually should be sent to the following address:

Attention: Factory Ship Department

JCPenney Catalog Distribution Center

P.O. Box 2945

Shawnee MS, Kansas 66201-1345

Submit questions/exceptions you may have on Factory Ship Invoices appearing on your payment statements as well as past due Factory Ship Invoices (with proof of delivery if applicable to:

CFS Correspondence

JCPenney Catalog Distribution Center

10500 Lackman Road

Lenexa, Kansas 66219

Exception Invoices for Cosmetic Merchandise (subdivisions 030, 032, 034, 035, and 036) to be processed manually should be sent to the following address:

Attention: Cosmetic Control Department

JCPenney Corporation Inc.

P.O. Box 45049

Salt Lake City, UT 84145-0049

Markdown Invoices for Catalog Surplus Merchandise should be sent to the following address:

Attention: Catalog Surplus Liquidation Manager

Mailstop 7304

JCPenney Corporation Inc.

P.O. Box 10001

Dallas, Texas 75301-7302

 

Invoices for merchandise shipped and billed from Mexico to our Mexico Stores should be mailed to the following address:

JCPenney Commercializadora S.A. de C.V.

RFC # JCP9307268M3

Avenue Insurgents Sur, No. 1787

Col. Guadalupe Inn,

10120 Mexico, DF, Mexico

Submit exceptions/disputes you may have regarding cosmetic chargebacks or adjustments appearing on your payment statements, as well as past due cosmetic invoices which are over one year old along with proof of delivery to:

Cosmetic Control Department

JCPenney Corporation Inc.

P.O. Box 45049

Salt Lake City, UT 84145-0049

Submit Questions/Disputes on Retail/Catalog Chargebacks or Adjustments appearing on your payment statements as well as past due invoices which are over one year old, along with proof of delivery. All correspondence must include an AR number received from the AP Support Line (800) 709-9090. Send to:

Retail/Catalog Supplier Relations Department

JCPenney Corporation Inc

P.O. Box 45280 M/S 847

Salt Lake City, UT 84145-0280

Send questions regarding chargebacks issued from our Logistics (Unit 9300-5) to the following address:

JCP Logistics, LP

P.O. Box 1241

Salt Lake City, UT 84110-1241

 

Direct requests for adjustments to Catalog Packaging and Marking Irregularity Chargebacks to the following address:

Catalog Packaging Administrator

Mail Stop 7311

JCPenney Corporation Inc.

P.O. Box 10001

Dallas, Texas 75301-0001

All requests for adjustments to Catalog Labor Chargebacks should be sent to:

Catalog Quality Control Administrator

Mail Stop 7313

JCPenney Corporation Inc.

P.O. Box 10001

Dallas, Texas 75301-0001

Supplier Statements of open credits/debits should be sent to the following address:

Post Audit Department

Mail Stop 818

JCPenney Accounting Center

P.O. Box 45056

Salt Lake City, UT 84145-0056

Information regarding changes to Supplier’s Organization should be sent to:

Attention: Supplier Control Department M/S 821

JCPenney Corporation Inc.

P.O. Box 596

Salt Lake City, UT 84110-0596

Fax (801) 325-3785